Q: How quickly will my order ship?

A: We ship all orders within 3 business days (typically within 24 hours). We provide tracking information for all shipments.

Q: Do you offer international shipping?

A: Yes! We ship worldwide. For North America (US & Canada) and UK, you can order directly through our website - delivery typically takes 2-3 weeks via standard shipping.

For other countries: If you don't see your country listed during checkout, please email us at orders@baremetalpro.com with your shipping address and desired products. We'll help you place the order manually and provide shipping costs and delivery estimates for your location.

International customers are responsible for any customs duties or taxes in their country.

Q: What if my order is damaged during shipping?

A: We package all products carefully, but if your item arrives damaged, contact us within 48 hours with photos. We'll send a replacement immediately at no cost to you.

Q: What is your return policy?

A: We offer a 30-day money-back guarantee:

• Return for any reason within 30 days
• Free return shipping
• Full refund processed within 3-5 business days
• No restocking fees

Q: What if the product doesn't work for my specific setup?

A: Before returning, our technical team will work with you to solve any compatibility issues. If we can't make it work, we'll honor our money-back guarantee.

Q: What warranty do you provide?

A: All products include:

• 1-year manufacturer warranty
• 30-day money-back guarantee
• Permanent technical support and consultation
• Free software updates forever

Q: Do I need special software to use these products?

A: Both our Mini Monitor and KVM Over IP come with dedicated companion software that's ready to use out of the box. You can use our software directly or customize it based on your specific needs.

Our software is open-source, user-friendly, and continuously updated. We provide the source code on our GitHub repository, allowing you to modify and adapt the software to your requirements.

For any questions or customization assistance, we offer English customer support. Feel free to contact us for personalized consultation and technical guidance.

Q: What if I need technical help setting up?

A: We provide:

• Detailed setup guides and video tutorials
• Permanent technical support and consultation (no time limit)
• Email support (response within 24 hours)
• Live chat support during business hours
• Remote assistance if needed

Q: How do software updates work?

A: Software updates are free forever! We continuously update our software on our GitHub page. For the KVM Over IP, updates can be installed through the web interface. The USB Mini Monitor software is available for download from our repository.

Q: Is the KVM Over IP secure for my business?

A: Yes! Our security features include:

• 256-bit SSL/TLS encryption for all data transmission
• Local network operation - no data sent to external servers
• User authentication with customizable access controls
• HTTPS-only web interface
• No backdoors or remote access by BareMetalPro

Q: Can I use this on an isolated network?

A: Perfect for isolated networks! Our KVM works entirely on your local network with no internet requirement for operation.

Q: Why are your products so much cheaper than competitors?

A: We leverage our 10+ years of hardware experience and direct manufacturing relationships in China to offer professional-grade quality at consumer-friendly prices. No middlemen = better value for you.

Q: Are there any ongoing subscription fees?

A: No subscription fees required! Your purchase includes:

• Complete hardware ownership
• Permanent technical support and consultation
• All software updates forever
• All basic features included forever

Q: Do you offer volume discounts?

A: Yes! Contact us for pricing on orders of 5+ units. We offer special rates for:

• Managed Service Providers (MSPs)
• Educational institutions
• Government agencies
• System integrators

Q: How can I contact you if I have more questions?

A: We're here to help!

• Email: support@baremetalpro.com (24-hour response)
• Live Chat: Available on our website during business hours
• Phone: +8613726298996

Q: What are your business hours?

A:

• Email Support: 24/7 (responses within 24 hours)
• Live Chat: Monday-Friday, 9 AM - 6 PM EST
• Technical Support: Monday-Friday, 9 AM - 6 PM EST

Q: Are you an established company I can trust?

A: Yes! We're backed by:

• Over 10 years in the server hardware industry
• Experienced engineering team across China and Europe
• Established supply chain partnerships
• Growing customer base of IT professionals worldwide
• Strong financial backing for ongoing product development

Q: I can't select my country during checkout. What should I do?

A: If your country isn't available in our checkout system, don't worry! We can still ship to you. Simply email us at orders@baremetalpro.com with:

• Your complete shipping address
• The products you want to order
• Your preferred payment method

We'll calculate shipping costs and help you complete your order manually. We typically respond within 24 hours with a payment link.